Speakers List - Digital Insurance Collective
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Matthew Cawsey

data quality and master data management specialist

Pitney Bowes Software

Matt has spent 20 years in the enterprise data management software business helping customers, primarily in the Financial Services sector, to get the most value from their data assets.
Insurers future market success hinges on their ability to deliver great, personalised, customer experiences-which is difficult to do with inaccurate, inconsistent, incomplete and disconnected information across channels, touch points, applications and business lines.

As an expert in Customer Information Management, Matt helps customers to understand how Pitney Bowes software can enable the digital transformation for insurers, as they strive to become more customer centric rather than policy focussed.
Know Your Customer is far more than just identifying and verifying your customer. It can drive business. Pitney Bowes software can help to consolidate everything you know about a customer in one place and enrich that information with external, social, socio-demographic, location and IoT data to better understand the unique attributes of your customers and treat them accordingly.

Agile insurers who can create rich dynamic, digital customer profiles can offer personalised and micro products, through the right channel, reduce premiums, engender trust and loyalty and simplify claims handling when things go wrong. Result: Re-engage your customers, minimise risk, grow retention rates, win more customers.

If you want to compete in a digital world, first you have to compete on customer data.

 

Paul Dix

executive consultant insurance

CGI

Paul Dix, insurance industry consultant, CGI

First computer: Sperry Univac 1100

First mobile phone: NEC

First job: Financial Services Internal Auditor

Digital hero: Clive Sinclair

Best thing about your current job: There are no bad ideas

Last time you wore a tie: A friend's wedding 2 months ago

If the insurance industry was a piece of technology what would it be? A set of connected scales

 

Darius Kumana

co-founder

Wrisk

It is no surprise that the youth of today are disenchanted with the insurance industry. Corporates riddled with complexity, selling yesterday's products with yesterday's tools for those living yesterday's lifestyles. It is long overdue for a radical re-think so that it can deliver products and services that they feel part of and want to buy.

First computer: A Kaypro II. My childhood is full of fond memories scouring the backstreets of Sham Shui Po in Hong Kong for hardware and software and trying to learn as much about technology as I could. The more I learnt, the more I began to realise that the tech wasn't actually the interesting bit.... it was really understanding people, their motivations and their pain-points - then thinking about the ways technology could be creatively applied to solve real problems.

First mobile phone: Nokia 3310 - I loved Snake. (My 10 year old daughter recently coded a version of it on her Kano - It turns out I'm still pretty good!)


First job: Many years ago I left the confines of academia (where I was looking at the applications of virtual reality to low cost internet conferencing) to start a job as a front-end engineer for a top technical consultancy.

Digital hero: Ada Lovelace. She saw further into the future than any of her male counterparts. Able to see the beautiful human potential in all those 1s and 0s...


Best thing about your current job: We are currently in the early stages of shaping our proposition. There are so many different avenues to explore and so many opportunities to add tangible customer-focused value. Every day is different and we are constantly learning and meeting great people. Each day makes us more excited about the potential impact we can have to benefit the industry.

Last time you wore a tie: I met someone in the lobby of Lloyd's just before Christmas to find out more about their plans for an innovation hub.


If the insurance industry was a piece of technology what would it be? "A faster horse." ;-)


If you were not a digital activist what would you be doing? Teaching mixed-martial arts full time. (At the moment I only get to teach on evenings and weekends)

 

Steven Mendel

founder and CEO

Bought By Many

Steven Mendel, founder and CEO, Bought By Many

"Together we can make this happen"

First computer: A Commodore 64 (now you know my age!!)

First mobile phone: I don't recall but it was in 1996 and it was on Orange, shortly after their launch.

First job: As a summer job, an actuarial student in a firm that is now part of Marsh Mac

Digital hero: John Straw, one of our early investors and a real search guru.

Best thing about your current job: Being able to bring together a great team of individuals with complementary skills.

Last time you wore a tie: I religiously (!) wear a tie once a year only for a specific religious festival

If the insurance industry was a piece of technology what would it be? One of those old transporter phones that my father used to have bolted into his car - it pretended to be portable, but you had to be Geoff Capes to be able to carry it.

Who is the best person to lead the insurance digital revolution? Each and every one of us - to shift this clunky industry into the digital age is going to require some serious collective effort.

If you were not a digital activist what would you be doing? An architect.

 

Back to Activist Board

Georgina O'Leary

director of innovation

AllState

Georgina O'Leary is the Director of Innovation, Research and Development at Allstate Northern Ireland, a global in-house centre with over 2,200 employees that delivers technology solutions to Allstate Insurance, the largest publicly held property and casualty insurer in North America.
Georgina has over 20 years' experience in technology businesses from start-ups to Fortune 500 companies, and has expertise in leading and transforming organizations to become digital enterprises. Georgina has led university engagements, hackathons, and external engagements for Allstate as a highly accomplished technologist. Georgina earned a BSc (Hons) degree in Applied Computing from Waterford Institute of Technology and an MSc (1st class honours) in Innovation and Leadership from Sheffield University.
Georgina has also received honours from Trinity College, Dublin in their executive breakout program and added the art of design thinking to her skillset, which she is applying in her work to introduce Extreme Agile practices to Allstate.

Pravin Patel

head of business, EMEA & US

Espire Infolabs

Pravin leads the European and US business operations for Espire with emphasis on developing and managing strategic accounts for the region. As a strong advocate of customer centric solutions, he has been leading initiatives to bring about exponential growth by aligning Espire's Customer Engagement Hub (CEH) platform driven by customer journey mapping solutions to client environments. Pravin initiated crucial partner alliances with global organisations in the digital and customer experience domain such as Sitecore, Pitney Bowes & Doxee.

Pravin has over 30 years' experience in the IT services sector, working across the US and Europe. For the past 20 years, Pravin has gained valuable experience in the ERP domain, working in diverse roles ranging from developing solutions to executive management roles. He has also spent a number of years developing the SME IT Sector in the UK and strategic vendor management at Cap Gemini. Prior to joining Espire, Pravin was Head of Technology (Customer Communication Management) with Pitney Bowes.

 

Heather Smith

digital transformation director

LV= GI

I have worked for 25 years in Financial Services in a range of roles across direct distribution, marketing and digital roles.

My focus in the last 4 years has been in leading digital transformation first at Aviva and now at LV+ where I have lead significant change in the organisations moving the customer interactions and services to digital first. This has involved big cultural change at the heart.

Previously to this I have led the direct channels for general, life and health insurance with full P&L accountability. I am also of course a big champion of the voice of the customer in the organisation and lead customer conduct on behalf of the Executive team.
Some of the most memorable moments have been leading on the re-brand from Norwich Union to Aviva and delivering the single customer view across 16million customers.

 

Hélène Stanway

digital leader

XL Catlin

Hélène Stanway is the Digital Leader at XL Catlin. Digital is a team within Global Technology that works with startups (InsurTech) and various service provider companies to both understand emerging technologies and how they could be applied to transform XL Catlin's business operations. XL Catlin does this by running agile experiments that focus on current business challenges and opportunities. Prior to this role, Hélène led operations for Global Specialty at XL Group.

Keynote

Michael Postle

CFO

Neos

CFO Neos Insurance

previously:
Corporate Development (RSA)
Corporate Finance (PwC)
Business Development (Fox Corp)

 

Workshop Speaker

Mischa Weiss-Lijn, PhD

head of experience design

RMA Consulting

Mischa is Head of Experience Design at RMA Consulting; a design and technology firm specialising in high quality user experiences for transactional applications. Prior to this Mischa was a Principle Designer at Nokia where he led strategic UX initiatives across the smartphone portfolio. He drove design at pioneering, mobile social media start up 'ShoZu', and prior to that worked at LBi and Sapient, London's biggest digital agencies, leading the design of large-scale transactional web properties. He has a PhD from UCL in HCI in which he focused on search and information visualisation.

Chairperson

Jonathan Swift

director of content

Insurance Post

Jonathan Swift, director of content, Post

First computer: ZX Spectrum 48k complete with rubber keys. My first game was Atic Atac.

First mobile phone: It was brick-like Samsung. To date it is the only mobile I have lost.

First job: I worked at a number of sites at the Ironbridge Gorge Museum, including the Tar Tunnel.

Digital hero: John Lasseter.

Last time you wore a tie: I am wearing one as I write this...

If the insurance industry was a piece of technology what would it be? A hoverboard ... like the insurance industry the digital reality is almost obtainable.

Best person to lead the insurance digital revolution? We have rounded them up for the Collective.

 

Back to Activist Board

Digital Activists

Andrew Rear

chief executive, digital partners

Munich Re

Andrew Rear, chief executive, digital partners, Munich Re

"I'm just trying to live in the future, in an industry that lives in the past"

First computer: ZX Spectrum

First mobile phone: Nokia 1610 - the one before the classic Nokia

First job: Barman, waiter and part-time film extra

Digital hero: Clive Sinclair

Best thing about your current job: The pace and vision of our start-up partners

Last time you wore a tie: When I go to our head office in Munich (mostly to ask for money...)

If the insurance industry was a piece of technology what would it be? Fixed-line telephony

If you were not a digital activist what would you be doing? Regretting it

 

Back to Activist Board

Andy Ford

senior business architect

QBE

Andy Ford, senior business architect, QBE

Bill Gates once said: "The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." As an industry if only we applied those rules our customers' experience would be so much better, both service and price-wise.

First computer: Sinclair ZX81

First mobile phone: A Nokia brick

First job: Engineering Insurance Underwriting Clerk (would be called Underwriting Assistant these days I guess)

Digital hero: Where would we be without Sir Tim

Best thing about your current job: Varied, interesting, shaping

Last time you wore a tie: At my daughter's wedding a couple of weeks ago

If the insurance industry was a piece of technology what would it be?:  A shiny piece of tech at the heart of which is one of those old counting machines with big buttons and a lever. Harsh, but... ?

If you were not a digital activist what would you be doing?: Routine stuff

Back to Activist Board

Bea Montoya

marketing channels director

Simply Business

Bea Montoya, marketing channels director, Simply Business

Don't be scared of failing. Learn from failures, iterate and try again (with a smile on your face).

First computer: It was a Spectrum, with rubber keys and uploads that happened via tapes ... for the record I was very, very young the first time I used it!

First mobile phone: I can't even remember the brand but I remember it was bulky and heavy (and at the time I was very proud.)

First job: I started in marketing as a teenager ... helping a brand in Spain get some local attention (i.e giving out leaflets outside my local newsagent. It was actually pretty fun!)

Digital hero: Lyssa Adkins - Agile all the way!
I'd also like to mention Amancio Ortega, the man behind Zara. In the 70's he created a company that disrupted a giant, established industry, putting customer feedback at the heart of the organisation. The use of data, testing, Agile processes and in-store technology has allowed him to create one of the world's best-loved retailers. A hero to say the least.

Best thing about your current job: Our customers. Small businesses are so passionate about what they do and they're always happy to get involved and help us shape our products, services and ethos.

Last time you wore a tie: It must be at least five years ago (fancy dress party ... I was Hermione Granger!)

If the insurance industry was a piece of technology what would it be? A BlackBerry (remember those???). - Functional, reliable but if it doesn't start moving with the times and its customer needs, it'll be pushed aside by others who do.

If you were not a digital activist what would you be doing? Working for Yotam Ottolenghi (or at least aspiring to do so!)

Back to Activist Board

Cameron Shearer

CEO

Digital Risks

Cameron Shearer, CEO, Digital Risks

Sticklers for compliance greet new ideas with what "can't be done". Challenge what lies behind the status-quo - that's where true innovation begins!

First computer: Amiga Commodore 64, there was something very satisfying about pressing those keys.

First mobile phone: Ericsson GH 388 I think - No games, no texts, just good old-fashion calls.

First job: Working with the IT and engineering guys at my Dad's company - all super smart, all innovators.

Digital hero: There are so many new concepts and ideas that blow my mind on a daily bases - I could have a hero of the hour!

Best thing about your current job: The new challenges my team overcome everyday!

Last time you wore a tie: Ummm ... can't remember.

If the insurance industry was a piece of technology what would it be?
A pocket watch. Many moving, complex parts. Does the job. Room for improvement.

If you were not a digital activist what would you be doing?
Anything new and exciting!

Back to Activist Board

Charlie Blackburn

chief technology officer

Azur

Charlie Blackburn, chief technology officer, Azur

First computer: Lent a Compaq III aka the ‘lunchbox', in 1987 so I could work at the weekend

First mobile phone: Motorola Flip phone

First job: John Brown Engineering

Digital hero: Marc Benioff

Best thing about your current job: Learning new stuff

Last time you wore a tie: For lunch at the City of London club (they had to lend me one)

If the insurance industry was a piece of technology what would it be?: A sextant, brilliant in its time but there are better tools today

If you were not a digital activist what would you be doing?: Anything useful

Crawfurd Hill

head of digital innovation

Co-op Insurance

This too shall pass

First computer: Amstrad PCW 1512 twin floppy 512K with lovely green screen, MS DOS. The PC version of Gene Hunt's Quattro.


First mobile phone: The original and Dom Joly favourite - the Motorola 8000x on the Celnet network. Genius and obnoxious.


First job: PR exec and photocopy runner for Sterling PR. Worked on the Dell account for the man himself.


Digital hero: Hmm. I like what Jeff Sutherland kickstarted with the agile manifesto, and I love what the guys at Spotify are doing - and our very own Scots at Skyscanner. Closer to home, loving what Cuvva and Rightindem are up to.


Best thing about your current job: Working with some of the best digital people around with huge ambition and aligning this with an organisation - Co-op - with a passion to be a 21st century mutual/cooperative.


Last time you wore a tie: Can't remember. Actually, a fancy dress 80's party. I recall it was a foot wide kipper. The sartorial version of a straitjacket.

If the insurance industry was a piece of technology what would it be? An analogue version of a TV with two channels, eight hours a day and a test card for "out of hours".

If you were not a digital activist what would you be doing? A ski guide in La Grave or a helicopter pilot in Valdez. In my dreams.

Darius Kumana

co-founder

Wrisk

It is no surprise that the youth of today are disenchanted with the insurance industry. Corporates riddled with complexity, selling yesterday's products with yesterday's tools for those living yesterday's lifestyles. It is long overdue for a radical re-think so that it can deliver products and services that they feel part of and want to buy.

First computer: A Kaypro II. My childhood is full of fond memories scouring the backstreets of Sham Shui Po in Hong Kong for hardware and software and trying to learn as much about technology as I could. The more I learnt, the more I began to realise that the tech wasn't actually the interesting bit.... it was really understanding people, their motivations and their pain-points - then thinking about the ways technology could be creatively applied to solve real problems.

First mobile phone: Nokia 3310 - I loved Snake. (My 10 year old daughter recently coded a version of it on her Kano - It turns out I'm still pretty good!)


First job: Many years ago I left the confines of academia (where I was looking at the applications of virtual reality to low cost internet conferencing) to start a job as a front-end engineer for a top technical consultancy.

Digital hero: Ada Lovelace. She saw further into the future than any of her male counterparts. Able to see the beautiful human potential in all those 1s and 0s...


Best thing about your current job: We are currently in the early stages of shaping our proposition. There are so many different avenues to explore and so many opportunities to add tangible customer-focused value. Every day is different and we are constantly learning and meeting great people. Each day makes us more excited about the potential impact we can have to benefit the industry.

Last time you wore a tie: I met someone in the lobby of Lloyd's just before Christmas to find out more about their plans for an innovation hub.


If the insurance industry was a piece of technology what would it be? "A faster horse." ;-)


If you were not a digital activist what would you be doing?
Teaching mixed-martial arts full time. (At the moment I only get to teach on evenings and weekends)

Dylan Bourguignon

CEO

so-sure

Dylan Bourguignon, CEO, so-sure

First computer: Apple II E

First mobile phone: Sagem RD 900

First job: Summer intern as Grain & Financial Reporter for Bridge News

Digital hero: Joe Gebbia

Best thing about your current job: Changing insurance for the better

Last time you wore a tie: At a friend's wedding

If the insurance industry was a piece of technology what would it be? A ball & chain made of lead

How can we create trusting customers? By rethinking insurance. This is why so-sure created Social Insurance.   

Freddy Macnamara

Cuvva

founder

Freddy Macnamara, founder, Cuvva

In the words of Nike "Just do it"

First computer: I think it was an IBM Thinkpad (circa 1998)

First mobile phone: The classic Nokia 3310.

First job: Oh is was very, very menial but on the plus side it gave me time to think.

Digital hero: Can I take the digital part out? I'd say Elon Musk either way. From PayPal and Tesla to SpaceX; what's not to admire?

Best thing about your current job: We are doing something that has not ever really been done before. So, it's an exciting time for us, while simultaneously terrifying as there isn't really a handbook we can refer to.

Last time you wore a tie: A few weeks ago.

If the insurance industry was a piece of technology what would it be?
It's a tricky question. I did hear it described as a "Flying Shuttle" Loom; in the sense that it is perfectly designed for its initial purpose but market demand and expectations have changed. We need to embrace the benefits of digital and refine the tools we are working with in order to keep up.

Who is the best person to lead the insurance digital revolution?
Permissionless innovation has no leader. It's not so much about having one person who will drive things forward, as it is about making a collective decision; that, with digital, we are able to change things for the better.

If you were not a digital activist what would you be doing?
I really don't know. One of the great things about our business, and the speed of change in the digital industry as a whole, is we don't get an awful lot of time to think about what could have been.

Gordon Rutherford

head of marketing & e-commerce

AXA Business Insurance

First computer: Advent PC

First mobile phone: Nokia something

Digital hero: Maybe obvious, but Steve Jobs. Why? When he returned to Apple they ran ads that talked all about the product (a metal box with components that processed things). He scrapped that and made it all about aspiration, lifestyle and how the product makes people feel. He then tapped into the consumer zeitgeist and developed the most desirable products.

Best thing about your current job: The pace and the level of empowerment and creativity to get things done.

Last time you wore a tie: Last Thursday at our CEO's Leadership Day

If the insurance industry was a piece of technology what would it be? A pre-digital camera. The world is changing all around, but we are kinda drifting along oblivious. Although, some insurers will develop digital cameras just in time.

If you were not a digital activist what would you be doing? Rock Star/Author. Or hobo.

The biggest challenge for insurance sector? Failing to understand how consumers are changing and how they buy and consume products & services. They rule, we don't. Most FS companies don't get that yet.

Jacob Abboud

chief information officer

Allianz Insurance

Jacob Abboud, chief information officer, Allianz Insurance

Digital is not IT, it is a cultural & business mind-set placing the customer at the heart of everything we do

First computer: BBC Micro

First mobile phone: Nokia - the real brick!

First job: Research Officer at Bath University

Digital hero: Elon Musk. He made game-changing contributions to the application of digital & other technologies

Best thing about your current job: Enabling and adding value to the business. Championing digital-by-default and data transformation at Allianz both locally and also globally working with my Group colleagues.

Last time you wore a tie: I tend to wear a tie to formal meetings which sadly tend to be fairly frequent


If the insurance industry was a piece of technology what would it be?
Can I compare to transport? - It is like my commute to work; I have to walk to the station, get on a train, hop on a tube before I conclude my ‘seamless' and ‘one stop' optimised journey ! It is getting better though driven by digitalisation and customer-centricity...

If you were not a digital activist what would you be doing? An entrepreneur - I've had involvement with start-ups...

Jaime Swindle

director broker etrade

NIG

Jamie Swindle, director broker eTrade, NIG

Exciting times lay ahead for our industry as we put our customer at the heart of digital innovation. I can't wait to be a part of it!

First computer: Does a sega master system count?

First mobile phone: Ericsson A1018s - I think I still have it in a box somewhere.

First job: I worked in a newsagents whilst at school but my first Insurance role was as a trainee in a small Personal Lines brokerage when I left school.

Digital hero: I respect anyone who brings a fresh perspective and new ideas to an industry that will benefit the customer.

Best thing about your current job: My team

Last time you wore a tie: I've never worn a tie.

If the insurance industry was a piece of technology what would it be? That faithful piece of technology that can be found in every home that you couldn't do without.

If you were not a digital activist what would you be doing? I'd still be in the Insurance industry! It is an industry with so many opportunities for people to make their mark and implement some great ideas.

 

Jon Mansley

head of digital strategy

LV

Jon Mansley, head of digital strategy, LV

Is that red light supposed to be flashing?

First mobile phone: BT handset called the roamer or something like that

First job: proper job was for NWS - now part of Halifax group in Marketing

Digital hero: Sir Tim Berners Lee met him in Dublin once just awesome

Best thing about your current job: I get to work in Digital and push the boundaries of what we can achieve in Insurance

Last time you wore a tie: Last year September when i Interviewed for this job

If the insurance industry was a piece of technology what would it be? A winchester disk

If you were not a digital activist what would you be doing? Marine Biologist

Juan de Castro

chief operating officer

Hiscox

Michael Gould

chief operating officer

Talbot Underwriting Ltd

Michael Gould, chief operating officer, Talbot Underwriting Ltd

Be Comfortably Uncomfortable

First computer: Toshiba laptop

First mobile phone: Nokia

First job: Start-up of import/export company

Digital hero: Steve Jobs

Best thing about your current job: Variety and transformation

Last time you wore a tie: Yesterday!

If the insurance industry was a piece of technology what would it be? Mainframe... but recognition that it needs to evolve

If you were not a digital activist what would you be doing? Helping companies transform

Paul Heybourne

global innovation, research & demonstration lab manager

Aviva

Paul Heybourne, global innovation, research & demonstration lab manager, Aviva

First computer: The fantastic Spectrum 48k with those annoying rubber keys - it's the device that introduced me to the world of coding.

First mobile phone: The Nokia 101, back in the very early 90's - I remember it used to really weigh down my jeans pocket!

First job: Handling insurance claims - I loved this direct contact with customers at a time when we deliver the proof point of our product. The experience has stuck with me and helps me keep the customer at the centre of everything I do.

Digital hero: I have long been a fan of Steve Jobs, way before it was cool to like Steve Jobs. His complete obsession with simplicity and user experience, (our industry can learn a lot from that) and of course those Keynotes - his delivery is superb.

Best thing about your current job: Creating the conditions for the best ideas to be taken from someone's head to being tested with customers.

Last time you wore a tie: At a friend's wedding, It was the same day I got my Apple Watch, which I hadn't realised you had to put on silent and it rang just at the moment when the registrar asked if ‘anyone knows of any lawful impediment...'

If the insurance industry was a piece of technology what would it be? The cloud - you know it's their protecting your stuff...you just can't see it. Or the original Blackberry - does some great stuff just not operating to the best of its potential.

If you were not a digital activist what would you be doing? Connecting people and connecting technology solutions with business problems - it's in my DNA.

Who is the best person to lead the insurance digital revolution and why? Me - Surely I wouldn't qualify for being an Insurance Activist if I said anyone else would I??!

Phoebe Hugh

co-founder & CEO

Brolly

Phoebe Hugh, co-founder & CEO, Brolly

Hope is not a strategy.

First computer: A Power Macintosh from the mid-1990s, on which I spent many hours playing Descent, the best space combat game.

First mobile phone: Nokia 3210

First job: The paper round from the age of 10. I'd get up at 6am everyday before school and earned £13 a week, which didn't go up for 4 years. I wasn't given pocket money, so had to earn for myself!

Digital hero: Peter Thiel. I admire his philosophy of creating value in the world.

Best thing about your current job: The constant challenge and learning, knowing that when we succeed we'll have built an entirely new way for customers to understand and engage with insurance.

Last time you wore a tie: Well, I used to wear a bow tie when I was a Texas Hold'em Croupier!

If the insurance industry was a piece of technology what would it be? A large data centre.

If you were not a digital activist what would you be doing? Coaching entrepreneurs and/or running another business.

Rob Savage

head of digital product management

Direct Line Group

Rob Savage, head of digital product management, Direct Line Group

Be the change you wish to see in the world

First Computer: Amstrad CPC 464 - the ‘music' that played as the tape loaded is forever imprinted on my brain.

First mobile phone: Nokia 5110 - it was the family mobile and was given to someone whenever they left the house

First job: Paper round. First full time job was a Sales Coordinator for a software VAR.

Best thing about your current job: The people I work with and the culture we share.

Last time you wore a tie: Sad to say it was to a friend's funeral.

If the insurance industry was a piece of technology what would it be? To use a motoring metaphor, today it is probably an air bag - tomorrow it is fully autonomous accident prevention.

If you were not a digital activist what would you be doing? Most likely living an unfulfilled desire to race in motorsport.

Steven Mendel

founder and CEO

Bought By Many

Steven Mendel, founder and CEO, Bought By Many

"Together we can make this happen"

First computer: A Commodore 64 (now you know my age!!)

First mobile phone: I don't recall but it was in 1996 and it was on Orange, shortly after their launch.

First job: As a summer job, an actuarial student in a firm that is now part of Marsh Mac

Digital hero: John Straw, one of our early investors and a real search guru.

Best thing about your current job: Being able to bring together a great team of individuals with complementary skills.

Last time you wore a tie: I religiously (!) wear a tie once a year only for a specific religious festival

If the insurance industry was a piece of technology what would it be? One of those old transporter phones that my father used to have bolted into his car - it pretended to be portable, but you had to be Geoff Capes to be able to carry it.

Who is the best person to lead the insurance digital revolution? Each and every one of us - to shift this clunky industry into the digital age is going to require some serious collective effort.

If you were not a digital activist what would you be doing? An architect.

Stuart Booth

director of digital for the UK

RSA

Stuart Booth, director of digital for the UK, RSA

"Let's do to insurance what Apple did to the computer."

First computer: Sinclair ZX80.

First mobile phone: Some sort of Samsung.

First job: Research Assistant, Sheffield University Psychology Dept.

Digital hero: Steve Krug, author of 'Don't make me think!'

Best thing about your current job: Working with a team of fantastic, creative people to make a real difference for our customers.

Last time you wore a tie: I'm struggling to remember. A wedding maybe?

If the insurance industry was a piece of technology what would it be? A pre-iPad tablet. Great digital potential and willingness, but not quite cracked it yet. Very close though.

If you were not a digital activist what would you be doing? Trying to change something else with great potential.

Who is the best person to lead the insurance digital revolution? I'll be corny but honest - our customers are the real digital leaders.

Vivek Banga

chief digital officer

Arthur J Gallagher

Vivek Banga, chief digital officer, Author J Gallagher

First computer: BBC Micro, inspired me enough to learn Basic and Fortran (now long forgotten)

First mobile phone: Motorola "Brick"

First job: Selling soaps and detergents

Digital hero: Jeff Bezos; vision is fine but execution makes the difference!
Best thing about your current job: Exploring new concepts, UK and internationally

Last time you wore a tie: I am wearing one as I write this! It's the mind-set that matters.

If the insurance industry was a piece of technology what would it be? Desktop computer; mostly reliable, can process vast amount of data, not very trendy though.

Who is the best person to lead the insurance digital revolution and why? There's enough talent in the industry; a few disrupters from outside the industry could also help accelerate the revolution.

If you were not a digital activist what would you be doing? Selling insurance (and probably saying most of it can't be sold online!!)