Coming together to drive the digital revolution in our industry

Friday 1st December 2017

08:30

Morning Welcome & Registration

Start your morning networking with your fellow disrupters. Catch up with old friends and discuss the year's activity in the digital insurance space.

09:00

Inside the Boardroom: Sit in with the Digital Leaders

 

Insurance Post creates its own insurance boardroom, enabling you to get involved with the discussions around digital implementation in incumbents. Question those leading this change to find out what you can learn from their experiences to move you closer to achieving agility.

  • Examine how large insurers are organising themselves around the InsurTech space. Determine how their agile culture can be successfully expanded throughout your business, and explore why this will benefit you.
  • What are the main barriers faced when it comes to implementation? What can you do to ensure there is a smooth transition between touch-points and across organisational silos in the customer journey?
  • Discuss where innovation efforts are being focussed, and consider how high this stands in the priorities list. Explore how other insurers are approaching the digital revolution (e.g. chatbots, internet of things, biometrics), and consider how ignoring this could impact your business.
  • How can you ensure that both staff and customers are benefiting from digital innovation efforts? Are there benefits to be had, in terms of efficiency, decision making quality and perhaps even customer experience, by improving our staff-facing digital tools?
  • With reinsurers working directly with start-ups, discuss this increased investment as a sign for an industry-wide reshuffle.
  • Do we have a gender problem in the sector? What can we do as an industry to tackle the lack of diversity? Identify the benefits of a diverse work culture, and the benefits associated with this.

 

Jonathan Swift, director of content, Insurance Post
Paul Dix, insurance industry consultant, CGI
Darius Kumana, co-founder, Wrisk
Georgina O'Leary, director of innovation, AllState
Heather Smith, digital transformation director, LV
Hélène Stanway, digital leader, XL Catlin
Matthew Cawsey, data quality and master data management specialist, Pitney Bowes Software
Steven Mendel, founder and CEO, Bought By Many
Pravin Patel, head of business, EMEA & US, Espire Infolabs
 cgi-logo-color-jpeg  wrisk-logo    all-line-hor-notag-cmyk-pos      photo          XL CATLIN   pb-hor-r-rgb-grd-pos    bbm-logo Espire

10:15

Case-study Feature

Hear from the start-up insurer rejuvenating the sector by marrying the latest tech to their insurance policies. As a recognised disrupter and with their extensive backing, find out what you should be doing to restore the trust in the industry, and why this is so important.

Michael Postle, CFO, Neos
neos-1

10.45

Coffee break and networking

11:05

Value Proposition Design Workshop: Building digital propositions, with users front & centrerma-logo

 

This interactive workshop focuses on how to take a user-centred approach to identifying and framing digital initiatives.

RMA will kick things off with an overview of their robust end-to-end methodology, illustrating how you can isolate key challenges for your business and work towards a well validated, customer-centric proposition. In this session we will explore a number of techniques you can introduce to your business, including:

  • Experience Maps - a collaboratively produced visual which shows the key steps in multi-touchpoint customer journeys, the pain points and opportunities.
  • Value Proposition Design as a customer-centric way to frame solutions.
  • Rapid iterative prototyping with user feedback as a way to ensure your solutions are exhibiting the desired impacts before implementing them on a larger scale.

We'll be doing a deep dive into the Value Proposition Canvas technique, in a highly interactive and practical session. You'll come away, able to use the Value Proposition Canvas to rapidly detail and evaluate different potential propositions.

Mischa Weiss-Lijn, head of experience design, RMA Consulting

12:35

Networking drinks

 

13:00

Close of Collective